For any physical therapy clinic to thrive, the patient experience must exceed
expectations. It is not always regarding the services you are providing but about the
reliability and efficiency from when a patient starts to schedule the sessions till they
leave your clinic.
After the pandemic hit, it changed our professional lives. It has given an opportunity
to the world to adopt physical therapy software. It has transformed not just physical
therapy but every area of healthcare.
On the physical therapy software, the patient has 24-hours access to the personal
health information and notes from the physical therapist. The tool is loaded with
features of video conferencing, online messaging, and documentation digitally. The
user will be able to get their results and information sharing will be much more
convenient.
Although the patient may be ready to use this portal, the adoption of this technology
might not be seamless as it sounds. There are some barriers that need to be
addressed when we are speaking of the adoption of physical therapy software.
Steps for optimising the physical therapy software
This list is going to assist you in transforming the patient experience and setting up
the software portal. Kindly ensure these steps for optimising and streamlining your
workflow.
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Set up a portal(web-based Saas software) and find time to reply to messages
Setting up a web-based Saas application will include several steps. The portal will be
very unique to the department and need to be customised to the patients you are
serving. You must be able to greet your patients when they sign into the portal and
provide them with useful data.
You must provide the office hours, phone numbers, appointment scheduler, option to
reschedule the appointment, and directions to the office. There must also be an
option from where the patients can log a question if there is any concern.
When you have this information at your fingertips, then you can reach or even
exceed your patient’s expectations and increase patient engagement.
You also need to find some time to reply to those messages during the day.
Answering the patients is going to take some time, understanding and empathy. You
may hire clinical staff to answer these questions but they must be educated for an
appropriate reply.
Assign the duty for patient enrolment to someone from your staff
Learning the ins and handouts of the physical therapy platform is labelled as a team
effort which is very true because everyone is busy performing their duties. The
process of enrolment takes place at the time of the patient check-in.
The staff member who will be taking care of the enrollment process must be
educated and must take the necessary steps for successful portal adoption.
You need to punch in the phone number and email address of the patient considered
as the first step. When it has been captured, an invite will be sent to the patient for
activating the patient on the web-based application.
If you find any patient procrastinating, it is your duty to encourage the patient to
accept the invitation and initiate communication with the practitioner whenever
necessary.
The use of web-based software is the responsibility of the entire staff.
Make up your mind on what information will be shared through the software
This web-based software application inputs all the information regarding the patient’s
health and also works as an appointment scheduler. You must decide on what
information will be shared through the software by anyone from your staff.
There must be information regarding the patient summary, the instruction for
discharging the patients, and the documentation information that will be always
available on the portal.
This exchange of information also allows the patient to electronically review the care
which has been provided, confirm the appointments, and take measures to improve
the treatment.
Adding the platform process according to your practice policies
It must be discussed with your patients regarding the physical therapy software.
Well, depending on the provider’s availability and the workflow of the department,
you must be able to devise a process to respond to the portal questions in a timely
manner as it is imperative and must be addressed in your workflows.
You must be able to differentiate the messages that need to be answered by you as
a therapist and the messages that can even be answered by the clinical staff.
Automated patient tracking progress
The physical therapy software must have built-in ways to track the patient’s progress
and enhance the concept of patient care. There are alerts and tasks that will enable
you to keep the track of authorizations, plans of care, prescriptions, and much more.
The process of automation is a game-changer for many practitioners as they can
easily evaluate where the patients stand and how fast they are making the progress.
It is very seamless to figure out as opposed to manually trying to figure out the
patient’s progress.